Frequently Asked Questions

Ordering

Can I change my order afterwards?

As long as shipping has not been booked, we can still modify the order. Please contact our customer service as soon as possible for assistance (info@inseba.eu).

Will I receive an order confirmation?

Yes, after placing your order you will receive a confirmation email with all the details.

Payment

Which payment methods do you accept?

Currently, you can only pay by bank transfer. We will send you a pro forma invoice for the transfer.

Delivery

How long does delivery take?

Your order will be shipped within 1 working day after payment is received.

Do you also deliver outside Belgium?

Yes, we deliver to all EU countries. Any exceptions will be mentioned on the product page.

Returns & Right of Withdrawal

Can I return an item?

Yes, you have 14 days to change your mind after receiving the item. The item must be unused and returned in its original packaging.

How do I request a return?

Send an email to info@inseba.eu with your order number and reason for return. We will provide you with return instructions.

Do I have to pay the return costs?

Unless the product is defective or delivered incorrectly, return costs are at your own expense.

Warranty & Complaints

Do I have a warranty on my purchase?

Yes, all our products come with a 1-year warranty unless otherwise stated.

My product arrived damaged, what now?

Contact & Customer Service

How can I contact inseba.eu?

By email: info@inseba.eu
Via the contact form on the website
By phone: +32 2 272 05 90

When is customer service available?

Monday to Friday from 9 AM to 4 PM.

Invoices & Account

Where can I find my invoice?

The invoice is sent together with the goods.

Do I need to create an account to order?

No, you can also order as a guest. However, with an account, you benefit from faster checkout and an overview of your orders.